Stakeholder Groups

Based on AA1000 Stakeholder Engagement Standard, CDF invited 33 CSR committee members and senior executives to identify stakeholders by five criteria: responsibilities, influence, tension, diverse perspectives and dependency. Eight stakeholder groups were identified: government and competent authorities, investees, clients, shareholders and investors, employees, media, suppliers, and community. Material issues were collected, analyzed and identified.

Material Issues

22 material issues were raised on the basis of the global trend of sustainability development, CSR regulations, international standards (DJSI, CDP, TCFD), current domestic and foreign industrial situations and our business objectives. 22 Material Issues: Anti-money laundering and countering the financing of terrorism, Principles for fair treatment of Customers, Green operation, Green procurement, Human rights, equality, and diversity, Labor-management communication, Service quality and customer relationship management, Compliance, Operating performance, Sustainable finance, Protection of Customer Privacy and Personal information, Occupational health and safety, Climate strategies, Financial Inclusion, Social Change Strategies, Corporate governance and ethical corporate management, Information Security and Cybersecurity, Risk management, Digital finance and innovations, Remuneration and talent Development, Social engagement, Sustainable supply chain management

Questionnaires

To understand the views of all major stakeholders, CDF considered their proportional makeup and brought out a questionnaire on major issues that are of concern to such stakeholders, and analyzed the levels of their impact on their decisions and evaluation. At the same time, senior executives of CDF evaluated the importance of each sustainability issue to business operation; the employees and managers of CDF also identified the impact of each sustainability issue across the enterprise value chain on the economy, environment, and society. A total of 138 questionnaires were received in 2020.

Internal Stakeholders

Internal Stakeholders Authorities, Investees, Clients, Shareholders and Investors, Employees, Media, Suppliers, and

External Stakeholders

External Stakeholders Authorities, Investees, Clients, Shareholders and Investors, Employees, Media, Suppliers, and

Working Groups (WGs) of CSR Committee

Based on the material issues identified by leading insurance companies at home and abroad, material issues were divided into primary, secondary, and basic issues; they were further prioritized in comparison with the material issues identified by CDF in 2020 and in line with the sustainability trends in 2021. 6 Working Groups (WGs) of CSR Committee: Corporate Governance, Social Philanthropy, Environmental, Financial Responsibility, Client Relations, and Employee Well-Being

Material Issues With High Impacts

The material issue matrix for 2020 was formed after systematic analysis and submitted to the CSR Committee. Following discussions and confirmation by senior executives and approval by the Board of Directors, nine material issues that have impact on stakeholders, corporate business sustainability, economy, environment and society were selected as the basis for developing corporate strategies, business objectives and annual plans, which are presented in the 2020 CSR Report. 9 Material issues with high impacts: Corporate governance and ethical corporate management, Information Security and Cybersecurity, Risk management, Digital finance and innovations, Service quality and customer relationship management, Compliance, Business performance, Sustainable finance, Protection of Customer Privacy and Personal information