Frank Lai
Chief Data & Analytics Officer
Achievements
Frank Lai was previously with CTBC Bank, HSBC Bank, and Fubon Financial Holding. Frank has extensive experience in the areas of Al development strategy and promotion, Big Data business analysis, Fintech evaluation, and Customer relationship management. Frank has optimized customer experience through innovative technology by applying Al and Machine Learning, Insights, and Fintech to enhance customer engagement.
Career Highlights
Executive Vice President
Fubon Financial Holding
Senior Vice President
CTBC Bank
“To achieve excellence, one must consistently progress along the path of innovation and strive to outperform others by at least twice the pace.”
Eduacation & Honors
National Chengchi University
Executive Master of Business Administration
National Cheng Kung University
Master of Science in Biomedical Engineering
Key Experiences
Diversified Technology Evaluation & Application
• As the Head of 2 Divisions of Fubon Financial Holding, Frank was responsible for the evaluation and application of technology, promoting the innovation culture and the development of Al to enhance customer experience and create new business opportunities through new technology.
Strong Customer Segmentation & Business Management
• At Fubon Securities, designed digital-based client management and set up a centralized operation center to accelerate digital transformation to meet the investment needs of clients in the digital era.
• At CTBC Bank, driving customer base management strategy and diversified customer services with data.
• At CTBC Bank, driving customer base management strategy and diversified customer services with data.
MEET OUR Spokesperson
April Pan